Home » Testimonials

Testimonials

Got all but the ones that quarantine have to steam clean -- What fabulous guys -- they were professional and just great friendly guys overall --

The main supervisor even came late afternoon to make sure I was satisfied -- very impressed

Almost made up for all the wait & frustration

Thank you and your company for all you diligence and absolutely wonderful service - I will email Sam from Ocean Containers and let him know to not hesitate to recommend you to all his Australian clients as I will as well.

Cheers Vince - I'm having a glass of wine toasted to you -- "Clink"

Donna Lords 

Donna Lords,

Hi Anna,

Just to let you know the guys delivered all our furniture & bits/pieces this morning. They did a great job and worked very hard - nothing too much trouble for them!

Please pass on our thanks to your crew. A great team.

Cheers,

Chris Young

Chris Young,

Dear Anna/Georgina,

This is just a short email to express my thanks for the safe arrival of my shipment from Jeddah. We were certainly appreciative of the fact that you handled all the documentation, Customs clearance and delivery, allowing us to be stress free and attend to other details of our return to Australia.
Please extend my thanks to other members of your team.

In appreciation,

Peter Ellis

Peter Ellis,

Hi Anna,

Delivery was on time and staff very helpful, all our personal stuff looks like it made it ok.

Thanks for being so helpful all the time, if we ever need to do something like this again or recommend this
service, for sure we'll recommend your company.

Best regards

Toni Folque

Toni folque,

Hi Anna – Hallelujah – what a journey – never want to do this again.

Thank you and your gorgeous reception lady – who without her help I think we would have gone mad. Will wait to hear from Rhiannon – in due course. Jane


Jane Martin
Business Support Officer
Ballarat/Bendigo

Jane Martin,

Anna – thank you – your help has been most appreciated, and I realise I have been very annoying along the way – hopefully only in a pleasant manner – I think we all expected it to sail through in a matter of weeks, much as the last one did, some years ago. I realise that Allfreight hasn’t helped at all – something we didn’t anticipate.
However, we can now see light at the end of the tunnel – quite honestly I really don’t know how you go through this on a daily basis – you obviously love your job.
Thank you again to you and your staff – they really deserve a pat on the back – a big thank you to them. Kind regards Jane.

Jane Martin
Business Support Officer
Ballarat/Bendigo

Jane Martin,

Hi Anna,

We just wanted to drop you a line to say thank you to your staff who assisted us on Friday when we dropped off the items for storage. A particular thank you to your warehouse man (sorry, I cannot remember his name). He was particularly patient and helpful.

Many thanks,

 

Claire and Helena

 

Claire Moulsher,

Thank you, Anna. I understand. I am very, very appreciative for your help and time. 

Rochelle Rimi

Rochelle Rimi,
Dear Anna,

That's great thanks.

I would be more than happy to write a customer testimonial to be published on your website. I would prefer if you just use my first name against the testimonial.

Hellas Europe acted as the agent of my UK shipping company when I shipped my belongings to Australia from London. While there were significant delays to my shipment, I could see that this was outside of the control of Hellas. At all times Hellas Europe staff continued to communicate with me to provide status updates, which provided a lot of comfort in otherwise difficult circumstances. The staff were always very understanding and they were pleasant to deal with. It was clear to me that Hellas Europe applied extensive efforts to reach a resolution while ensuring that the affected clients did not incur additional costs. As soon as the matter was resolved, they acted without any further delay to ensure delivery could occur immediately. I would like to thank the Hellas Europe staff for dealing with this difficult matter in a professional and understanding manner.

 Thanks again

Adele Rentsch
Lawyer
Financial Advisers
Australian Securities & Investments Commission

Adele Rentsch,
Hi Anna

I am sending on the information relating to payment of $267.00 to your account as per your bank details today, 31 January 2014.

I look forward to your advice as to the time your people will be at 460 Camberwell Road on Wednesday 5 February 2014.

I take this opportunity to thank Hellas for the courtesy and care of Soraya and, in particular, Anastasia in guiding and comforting me through this procedure. It is a relief to know that my things will be delivered before I leave Melbourne on 7 February. Congratulations on your staff.

Sincerely,

Kristen Johnson

PS I would appreciate your confirmation of receipt of funds in your account.
Kristen Johnson,

Hi Anna

 

Thank you very much for your kind reply, and consideration, really appreciated. I will be keen on receiving the call from operation dept of your good end company. Meanwhile, can you please forward to me a receipt for my payment please?

Again thank you and all the good team of your company especially Nastasia for their patient and continuous support

 

Nouri Fouad,

Hi Nastasia,

        

Hope all is well! The delivery of my shipment happened without any problem 2 weeks ago and I would like to thank you for coordinating everything. The delivery time was absolutely perfect.

The movers mentioned when they came that your company also picks up wrapping papers and boxes to recycle them for free. Is it really something that you do? If yes, I would be interested to have everything taken away from my apartment.

 

Please let me know if that could happen.

 

Regards,

 

Clement Rispal

Clement Rispal,

Anna, Anastasia and everyone else who helped me,

 

I wish to thank you very much for your efforts and patience in helping me resolve my issue and obtain my articles

 

It was a great Christmas gift to be able to get the things I have been without for over 8 months and I appreciate the constant communication and extra effort before the holiday helping me achieve that.

 

I am beyond grateful for the fact that you answered all my questions (even repeatedly at times) in a very timely manner and I would recommend your services to any one who may be looking to do what I have done.

 

Thank you again; I hope your holidays were joyous and wish you the best of the new year.

 

Sincerely.

 

Brian Hoehn

Brian Hoehn,

Anastasia hi again,

I have been a bit late in contacting you again about the delivery of our goods at home and in the office, but I have been very busy unpacking and organizing all our stuffs.

Everything went really well on that day, Steve was patient, responsible and kind. Also there was no damage or loss in any of our boxes.

We will be in touch because you never know what the future may bring in terms of changing places.

 

Keep well.

 

Kind Regards,

 

Sofia Mavropoulou

Sofia Mavropoulou,
Hi Anna and Hellas Team, 

We wanted to let you know of the amazing service we got from Aurora. They were absolutely devoted, efficient, friendly and quick.

We were so impressed we decided to write to you guys so that you forward this to any future clients.... after all, not many companies give such great service! (as a matter of fact, most of them don't!)

Thank you also for your great service. We, experienced travellers, know to appreciate it. 

All the best, 

Mei-Dan Family.
Mei-Dan Family, USA
Hello Ms. Anna, 

Thank you for delivering my shipment from Malaysia to my home in Roxburgh Park. 

All the items have arrived in a safe and good condition and I am very satisfied with the service provided by your agency / delivery operator. 

Will have no hesitation in recommending you to my other friends. 

Warm regards.
Feroze, Malaysia
Hello Anna, 

I received my boxes yesterday. The 2 men twho delivered my things were very professional and very hard workers.

Than kyou for your part in getting me memories from HK to me here in Australia. 

Have a great day.
A. Garvey, Australia
Hi Anna, 

Many thanks for your help and work with handling our import and customs clearance of our car and effects. 

We have recommended your company to Bay Customs Borkers of Mt Maunganui for their shipment heading to Australia. 

Once again, many thanks.
F & E Hillier, New Zealand
Hello Anna, 

I am writing this letter of thanks to you for delivering my consignment on Wednesday, 19th October. 

A special word of appreciation for the two men who did the delivery and assembling of furniture. They were promptly on time at our doorstep and did a really good job.

Thank you.
Y. Kareem, Australia
Anna, 

Many thanks for your help in our move - your guys were Excellent
C. Harris, Australia

I wanted to express my sincere thanks for a job well done. My shipment arrived two weeks ago and, from start to finish, your entire team were professional, friendly and efficient (in Germany and Australia).

 

A very big thank you to goes out to Klaas, Savo and Georgina who answered all of my questions (rational or not) with real attention to detail and care for me as a customer.

 

I would be happy to recommend your company to anyone who is about to relocate to another country. 

 

Thank you all, and my very best regards,

Kamla

Kamla - Germany to Australia,
I would like to thank your staff very much for dealing with this very difficult matter with Allfreight Worldwide in the UK. I understand you were placed in a very difficult position and I really appreciated that you continued to take my calls and let me know where things were up to. The hardest part of such situations is not knowing what is going on.

Many thanks again.

Kind regards
 
- Adele 
Adele - UK to Australia,

Shipment delivered this morning, team were great! thank you for using this company. Some of furniture did not fit from the elevator and stairs. It seems like we will need a crane.. But none the less, I'm sure they'll get the job done. Bravo to you and your team for their good work and efforts.

 

Anyway, thank you for your assistance

 

Sibel

Sibel - Australia to Turkey,

I take this opportunity to thank Hellas for the courtesy and care of Soraya and, in particular, Anastasia in guiding and comforting me through this procedure. It is a relief to know that my things will be delivered before I leave Melbourne on 7 February. Congratulations on your staff.

 

Sincerely,

 

Kristen J
Kristen J - Italy to Australia,
Hi Anna,

Delivery was on time and staff very helpful, all our personal stuff looks like it made it ok.

Thanks for being so helpful all the time, if we ever need to do something like this again or recommend this
service, for sure we\\\'ll recommend your company.

Best regards

Toni F.
Toni F, Australia

Dear Anna/Georgina,

This is just a short email to express my thanks for the safe arrival of my shipment from Jeddah. We were certainly appreciative of the fact that you handled all the documentation, Customs clearance and delivery, allowing us to be stress free and attend to other details of our return to Australia.

Please extend my thanks to other members of your team.

In appreciation,

Peter E.

Peter E - Saudi Arabia - Australia,

Anna – thank you – your help has been most appreciated, and I realise I have been very annoying along the way – hopefully only in a pleasant manner – I think we all expected it to sail through in a matter of weeks, much as the last one did, some years ago. I realise that Allfreight hasn’t helped at all – something we didn’t anticipate.

However, we can now see light at the end of the tunnel – quite honestly I really don’t know how you go through this on a daily basis – you obviously love your job.

Thank you again to you and your staff – they really deserve a pat on the back – a big thank you to them.

Jane M, Australia

My precious goods collected from 17 years in Japan, arrived in Australia in early December 2012, with another Sydney based removalist contracted to bring these items to us. Unfortunately, they didn’t do what they were paid for, and Hellas Europe was dumped with this responsibility.

In came Anna and Hellas Europe to the rescue. Emailing me at 2am to try and sort out a problem that she didn’t cause. Polite, very helpful, and really appreciated by myself and my Japanese wife....who fortunately is talking to me again now, after Hella’s help.

Our goods arrived when Anna said, all items were handled with care and nothing missing or broken. A big thank you to Anna and Hellas.

Langdon B - Japan to Australia,
REQUEST A QUOTE
Furnish the following details and we will get back to you with an optimised quote.

Please select one


*From:
*To:
Are you?
Any other information/Best time to call
Do you need storage?


Enter the characters in the space given below
Refresh captcha
security image
To avoid spam, we would want you to type the characters exactly as shown.

Note: fields marked with (*) are mandatory